Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our "Service" operated by Office Harvest and its WanoKaze brand ("us", "we", or "our").
Please note that our terms and conditions for the supply of Goods and services shall prevail and govern the supply and/or services performed under this order.
Advance payment by credit card, PayPal, or bank transfer (T/T).
Generally, it takes approx. 2 weeks-1.5 month(s) for production, or otherwise will be informed prior to the firm order placement. Items on stock will be ready to be shipped in 2 to 4 days, depending on the quantity.
Unless otherwise specified by customers, shipment is made by air courier (EMS via Japan Post) and takes approx. 4 days-2 weeks depending on destination.
-Before receiving item(s)
If you wish to cancel an order for WanoKaze brand items with Office Harvest, you must immediately contact us via email to or by fax to +81(42)985-0084. Once an order has been shipped, we cannot guarantee reversal of an order that is already in transit.
-After receiving item(s)
If you wish to return after receiving the items, you must contact us via email to or by fax to +81(42)985-0084 within 7 days after receiving the item(s). The shipment fee for returning must be paid by the sender, and the item(s) must be undamaged nor used. It will be refunded upon checking the item(s) received back to the store.
Import Duties and tax
Prices of all products sent outside of Japan are exclusive of local import duties, tax, value added tax (VAT), consumption tax and/or other local tax in the country of the buyer.
All of those taxes are the responsibility of the receiver of the product, and Office Harvest is not responsible for those local taxes in the country of the buyer.
Import tax may occur depending on your country’s import regulation. These taxations are strictly determined by your country and the shipping couriers used and are in NO WAY affiliated with Office Harvest.
Waiver / Security
Office Harvest will do its best to ship the products to you at reasonably cheap cost, by reliable carrier, at fastest. However, Office Harvest, under any circumstances, is not responsible for any delay, cost, loss of profit, loss of business opportunity what so ever, which may occur due to the delay.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, please contact us at
last updated: (July 20th, 2017)