Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our "Service" operated by Office Harvest and its WanoKaze brand ("us", "we", or "our").
Please note that our terms and conditions for the supply of Goods and services shall prevail and govern the supply and/or services performed under this order.
Payment
Advance payment by credit card, PayPal, or by bank transfer (T/T).
Lead-time
Generally, it takes approx. 3-7 workdays for the items ready to be shipped, and for those found not in stock would take 1-2 months for production. Kindly know that most of the items are stocked at the papermakers. We will promptly notify the buyers in event we find some are out of stock and may offer alternatives. The buyer may change or cancel part/all the order and the paid amount will be reimbursed accordingly. Limited Editions are subject to being unsold.
Delivery
Unless otherwise specified by customers, shipment is made by air courier (Japan Post). The customer may choose either standard (approx. 2 weeks) or priority shipment (approx. 4 days), which might vary depending on destination and the local delivery system on receiving end.
Order Cancellation
-Before receiving item(s)
If you wish to cancel an order for WanoKaze brand items with Office Harvest, you must immediately contact us via email to info@officeharvest.com or by fax to +81(42)985-0084. Once an order has been shipped, we cannot guarantee reversal of an order that is already in transit.
-After receiving item(s)
If you wish to return after receiving the items, you must contact us via email to info@officeharvest.com or by fax to +81(42)985-0084 within 7 days after receiving the item(s). The shipment fee for returning must be paid by the sender, and the item(s) must be undamaged nor used. It will be refunded upon checking the item(s) received back to the store.
Import Duties and tax
Prices of all products sent outside of Japan are exclusive of local import duties, tax, value added tax (VAT), consumption tax and/or other local tax in the country of the buyer.
All of those taxes are the responsibility of the receiver of the product, and Office Harvest is not responsible for those local taxes in the country of the buyer.
Import tax may occur depending on your country’s import regulation. These taxations are strictly determined by your country and the shipping couriers used and are in NO WAY affiliated with Office Harvest.
Waiver / Security
Office Harvest will do its best to ship the products to you at reasonably cheap cost, by reliable carrier, at fastest. However, Office Harvest, under any circumstances, is not responsible for any delay, cost, loss of profit, loss of business opportunity what so ever, which may occur due to the delay.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us.
Last updated: (February 24, 2020)